Refund and Returns Policy

Effective Date: October 14, 2025
Business Name: Lakom LLC
Email: help@lakom.shop
Phone: +1 (310) 982-8165
Website: https://lakom.shop

At Lakom.shop, we want you to love your home décor and accessories. If something isn’t right, we’re here to help. Please read our refund and return guidelines below.

1. Return Eligibility

We accept returns under the following conditions:

• The item must be unused, in original packaging, and in the same condition as received.
• A return request must be submitted within 30 days of delivery.
• Items damaged due to misuse or not in original condition are not eligible.

Certain items such as clearance products or personalized items may not be eligible for return.

2. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery.
• Provide photos/videos of the issue and packaging.
• We will replace the item or provide a refund at no extra cost.

3. Non-Returnable Items

The following cannot be returned:

• Gift cards
• Clearance items
• Used or altered items
• Items not in original packaging
• Home décor items that show wear or installation marks

4. Return Process

To initiate a return:

1. Email us at help@lakom.shop with your order number and reason for return.
2. Our team will provide return instructions and the return address.
3. After receiving and inspecting the item, we will notify you of approval or rejection.

Unauthorized returns may not be accepted.

5. Refunds

If approved, your refund will be processed to your original method of payment within 5–10 business days.
Processing times may vary depending on your bank or payment provider.

6. Exchanges

We offer exchanges for defective or damaged items only.
If you want a different item, please initiate a return and place a new order.

7. Order Cancellation

Orders can be canceled within 12 hours of purchase.
Once an order is processed or shipped, it cannot be canceled.

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your credit card provider
• Contact your bank

If you still need help, reach us at help@lakom.shop.

9. Shipping Costs for Returns

• Return shipping costs are the responsibility of the customer unless the item was defective, incorrect, or damaged.
• Original shipping charges are non-refundable unless the return is due to our error.

10. Contact Us

For any questions regarding returns, refunds, or product issues, contact our support team:

📧 help@lakom.shop
📞 +1 (310) 982-8165